How it works

PackBack is your go-to premium hiking equipment rental service. Simply choose your core pack or customise with individual rentals, food options, or new gear, and we'll post it to you in time for your hiking adventure. When your hike is complete, simply return the gear, hassle-free. It's that easy!

We meticulously curate our gear from top-tier brands, prioritising sustainable and ethical design and production. Our suppliers not only talk-the-talk but walk-the-walk in climate, social and environmental responsibility. We've invested time in extensive research so you can fully immerse yourself in your adventure without any hassle.

Before leaving our centre, every piece of gear undergoes thorough cleaning, inspection, and testing. Relax and revel in the great outdoors with the peace of mind that you’ll never be overpacked or underprepared.

We pack for you, so you can keep up the pursuit of Hikingness.

To ensure we can deliver your pack on time, please confirm your booking at least 14 days before day one of your hike, if you are inside of this timeframe please get in touch to discuss. Our recommendation is that you select 1 x Core Pack per person. The packs are equipped with high quality, best in class equipment that is the perfect companion on your hiking adventure. We want to keep you safe, so have included a safety kit as part of every Core Pack - if opened/used please keep and we will charge your credit card at the end of your hike.

Individual item rental options are dependent on the type of hike you are doing and what gear you already have.

You can also add our chef-prepared freeze-dried meals (breakfast, dinner and dessert) and our curated snack packs, sourced from boutique small batch suppliers throughout beautiful Aotearoa. We highly recommend this option, you will be the envy of your fellow hikers, when you zip open these little beauties after a fierce day on the track!

At PackBack, our rental prices are set at a daily rate, ensuring you only pay for the days you're out adventuring, not the shipping time.

We're thrilled to join you on your journeys as your trusted trail mate! To show our appreciation, we offer a 5% discount on the base rate for each additional day of your adventure, up to a whopping maximum 50% off the daily base rate. So for example, day 2 you’ll get 5% off the day rate, day 3 you’ll get 10% off the day rate, and so on! Adventure more, spend less with PackBack!

We ship to anywhere in New Zealand – home address or accommodation.

Simply book your Core Pack by selecting the dates of your hike (we will manage the allowance for shipping time at our end)

All packs will arrive at least 1 day prior to your scheduled start date.

Gas canisters

Unfortunately gas canisters are not permitted onboard commercial planes or ferries so we are unable to send these with your gear. If you require gas with your booking we have listed where you can source gas cans from in our helpful hints section on our website.

We will provide easy to follow instructions and how to guides/videos for all our equipment. We recommend you review these prior to your hike.

After completing your adventure, place the pack and all returnable items, inside the reusable delivery bag it originally came in. Include the packaging from any food items purchased through PackBack, which can be placed inside the reusable rubbish bag and inside your pack. You do not need to clean the equipment before returning to us, we clean all the gear thoroughly once back at base.

Loved the gear you rented? Why not keep it? Our gear has seen a few adventures but is still in near-new condition, and our prices reflect that! Check out your welcome email for gear prices & the process to buy and make your favorite pieces a permanent part of your adventures.

Contact us by either phone or email and we will then arrange a courier driver to pick up your pack from the address you have specified – it’s as easy as that!

Once back at home base our team checks everything is accounted for and releases your deposit.